Replacement & Refund Policy

🔄 Replacement & Refund Policy

At Vape House, Customer satisfaction is important — but due to the nature of vape products, we have strict replacement conditions.

 

❌ Items Not Eligible for Replacement :

  • Used/opened vape devices or e-liquids

  • Products damaged due to Customer misuse or improper handling

  • Items requested for return after 24 hours of delivery

✅ Replacement Eligibility:

  • Items damaged during shipping

  • Defective product (non-functioning out of the box)

  • Incorrect product / Flavour received

If you believe your item meets the return criteria:

  1. Contact us within 24 hours of delivery

  2. Share order number, photos, and issue details

  3. Our team will Verify the Issue & guide you through the return/replacement process

📦 Replacement Process:

  • Once Replacement is Initiated, Your Original Order will be Dispatched (No Extra Charges) and After Delivery, The Previous Order will be Picked Up from your Doorstep

  • Allow 1-2 business days after Replacement approval for processing.